Purchase
What can you buy on the Oculista Valbom website?
On the Oculista Valbom website, you can buy a wide range of spectacle frames and sunglasses of different graduations, contact lenses and related accessories.
How do I check the availability of the product I want?
The availability of the desired product can be checked directly on the product page.
If the item is available, there will be a clear indication that it can be added to the shopping cart.
In other cases, it will be indicated that the product can only be purchased in a physical store.
How do I pay for my order online?
Payment can be made online using various methods, including credit and debit cards (American Express, Mastercard and Visa), MB Way and Multibanco.
Does Oculista Valbom offer financing options?
Yes.
In the online store and in physical stores we have the “Installment Now” financing option.
Contact us for more information.
Does Oculista Valbom have any shipping insurance?
As our parcels are sent by CTT, we would like to inform you that it is possible to increase the parcel insurance limit to cover loss, misplacement and damage to the parcel.
Extra CTT insurance is only available for shipments within Portugal.
(SOURCE: https://www.ctt.pt/empresas/encomendas-e-correio/enviar/carga/servicos-adicionais)
How do I get an invoice for an online order?
The invoice for your order will be sent by email once payment has been confirmed.
It can also be accessed in your personal area on the website.
Deliveries
Can payment be made at the time of delivery?
No.
Payment is made when the order is placed.
It may be refunded if any of the conditions are not met.
Are Oculista Valbom deliveries available to the islands?
Yes. At Oculista Valbom we ship orders to the islands. The shipping cost is 8 euros.
How much do deliveries cost per zone?
The cost of delivery for orders placed in the Oculista Valbom online store is calculated during the purchase process, depending on the customer’s location. The amounts are as follows:
- Mainland Portugal: 5€
- Autonomous Regions (Azores and Madeira): 8€
- Europe: 10€
- International: 15€
If you have any questions or require further information, please do not hesitate to contact our support team.
How do I track the status of my order?
You can track the status of your order via the link sent to your e-mail and in your account on the site.
What should I do if I'm not at home at the time of delivery?
If you are not at home at the time of delivery, the courier will try to deliver at another time or will leave a notification with instructions to reschedule the delivery.
What to do if the order is damaged?
If your order arrives damaged, please contact customer support immediately so that we can resolve the problem and arrange an exchange or refund.
Customer Area
How do I create an account at Oculista Valbom?
To register with Oculista Valbom, simply enter your email address.
You will then receive a link to set a password in your email.
What is the Oculista Valbom customer area for?
In your personal area you can check your orders, as well as your shipping and billing addresses.
You can also change details such as your password and name.
You can check your “Favorites”
How can I clarify doubts with Oculista Valbom?
You can clarify all your doubts by contacting customer support via email, telephone or at our stores in Cascais and Estoril.
How do I recover my password?
To recover your password, click on “Lost your password?” on the login page and follow the instructions to reset it.
You will need to provide your username and email address.
How do I update my personal details in my account?
To update your account details, go to the personal area icon and then click on “Account Details”, where you can change your name, surname, e-mail address and password.
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How do I see the history of my orders?
You can view your order history by accessing your personal area on our website.
What are the ways to contact customer support?
You can contact Oculista Valbom’s customer support via email, telephone or by calling the office.
Glasses and frames
Can customers with very high degrees place an order?
What if they have astigmatism?
Yes, at Oculista Valbom’s physical stores we cater for customers with higher graduations and astigmatism.
Book your examination now to ensure that your glasses are made to suit your needs.
Are the products available online also available in store?
Yes, most of the products available online are also available in our physical stores.
Check with your nearest store to confirm availability.
How do you choose the right glasses?
To choose the right glasses for you, consider the shape of your face, your personal style and the examiner’s recommendations.
In store, you can always try on the glasses you want.
Does the optician offer free examinations?
At Oculista Valbom we don’t offer free examinations. We value the work of our excellent professionals and guarantee that all the services provided are of the highest quality.
How to care for prescription glasses?
To take care of your prescription glasses, clean them regularly with a microfiber cloth and a suitable cleaning solution.
Avoid exposing them to high temperatures.
You can also use the recommended products available in the store.
How do I look after my sunglasses?
Take care of your sunglasses in the same way as prescription glasses by using a microfiber cloth.
When not in use, place them in the appropriate case to avoid scratches and dust accumulation.
You can use the recommended products available in the store.
How do I know my degree level?
Your degree level will be determined after a visual examination.
Take the opportunity to schedule a new exam on our website.
What are the differences between monofocal and progressive lenses?
Monofocal lenses have a single graduation across the entire lens, while progressive lenses have multiple graduations to correct vision at different distances.
Other questions
How do promotional campaigns work?
Oculista Valbom’s campaigns are available online (by giving a discount code) and in-store.
Some promotions may require you to visit a physical store.
In addition, they may be limited to certain products or categories.
For more information or questions, visit our website or contact customer service.
